Council logo and contact details: Town Centre Shop, 3 Welch Way, Witney, Oxfordshire OX28 6JH, Telephone 01993 861000, Fax 01993 861050, E-mail enquiries@westoxon.gov.uk

Comments, compliments and complaints

You are here: HomeFurther Information > Comments, compliments and complaints
Reception staff at the Council's Town Centre Shop

Comments, compliments and complaints

Our aim is to provide quality services. We value your comments about the way things are being done or how you would like to see them done and, of course, it is nice to know when we get it right too.

You can let us know what you think of our services in a number of ways:

Online:

complete our online comments, compliments and complaints form.

By post: return the relevant section of our comments, compliments and complaints leaflet and send it to:
Customer Services Manager, Woodgreen, Witney, OX28 1NB.
By councillor: speak to your local councillor.

 

If you have a complaint

Hopefully you will never have cause to complain but occasionally things can go wrong. When they do, we want to know so that we can put it right as soon as possible. To help us resolve any problems, we have a procedure which ensures all complaints are dealt with fairly and thoroughly.

Most problems can be settled quickly and simply by talking to the appropriate member of staff. Should you feel your problem has not been given proper consideration then you may wish to make an official complaint.

Please note our complaints procedure does not cover the following:

  • a disagreement about a decision rather than how the decision was made, for example, planning matters where a right of objection exists
  • a matter which is or could be subject to legal proceedings
  • personnel issues including appointments or dismissals
  • anonymous complaints

We promise that...

We will acknowledge your complaint within 48 hours of receipt. In the normal course of events, you will receive a full response within 10 working days. If we are unable to answer your complaint within that time we will let you know when a full response will be available.

If you still feel your complaint has not been dealt with satisfactorily then you can ask a strategic director to review this matter.

Ultimately you have the right to refer your complaint to the Local Government Ombudsman, who investigates complaints against local authorities. Leaflets offering advice on how to complain to the Ombudsman are available from all Council offices, or you may visit the Ombudsman's website. Of course, we hope that we can deal with your complaint satisfactorily so that this course of action is not necessary.

More information is available in the comments, complaints or compliments leaflet which you can download or pick up from one of our reception points. Alternatively, contact the Customer Services Manager or call 01993 861000.

Petition scheme 

The Council welcomes petitions from those who live, work, or study in West Oxfordshire and recognises that petitions are one way in which people can let us know their concerns or the strength of public feeling. For more information please visit our petition scheme webpage.

 

Do it online

Go to My West Oxfordshire for all your local information or view all online services

Let us know about any problems with our website

File downloads

Get Adobe Reader

View all Publications and register for email alerts when they are updated.

Related pages

See also our related frequently asked questions

Other websites

We are not responsible for the content of external internet sites.


Skip navigation Complaints procedure
Last reviewed 21 February 2013

Email alert

Email address

Copyright © 2013 West Oxfordshire District Council

http://www.westoxon.gov.uk/furtherinfo/complaint.cfm printed 20 May 2013 by 23.20.196.179