How to make a Payment to the Council

There are a number of different ways to make a Payment to the Council.

Online Payments

It's easy, quick and secure to make an online payment. You can use this method of payment for:

Council Tax
Business Rates
Overpayment of Housing Benefit
Other Invoices (Sundry Debtors) except parking penalty charges
For Parking Penalty Charges please use our Online Payment Service

All you need is your payment reference number (e.g. Council Tax account or an invoice number) and your payment card details. You can use your bank debit card or credit card to pay online: Visa, MasterCard, Visa Delta and Electron are all accepted.

A 1.35% administration charge will be added for any payments made using a credit card or non UK Debit Card. The exact amount you will be charged will be shown before you confirm your payment. This charge does not apply when paying a Fixed Penalty Charge (Parking Fine). There is no charge for payments made by UK Debit Card.

Telephone Payments

We provide an automated telephone payments service 24 hours a day, 7 days a week on 01993 861045.
You can use this method of payment for:

Council Tax
Business Rates
Other Invoices (Sundry Debtors) except parking penalty charges

Parking Penalty Charges

For Parking Penalty Charges please use our dedicated automated payments service on 0845 6012584.

Payments for any Council service can be made at either at the Town Centre Shop in Witney or the Guildhall in Chipping Norton. We do not accept cash at the Guildhall but can take card or cheque payments.

Pay by Direct Debit

This is the easiest method of payment both for you as the customer and for the Council. It saves you the worry of remembering to pay each month, of writing a cheque, buying a stamp, posting a letter or standing in a queue at the Post Office or the Council's Cashiers office. Payment by Direct Debit is covered by a guarantee for your peace of mind.
This payment method can be used for:

Council tax
Business Rates

Please see further information on paying by Direct Debit including a downloadable form and details of the Direct Debit guarantee on our 'How to Pay your Council Tax' page.

Help making a payment

If you have a problem making an online payment, please call us during office hours on 01993 861000 or report the problem online.
If you are having problems making payments towards an outstanding bill or debt please get in touch as soon as possible on 01993 861000.

Please see related links on this page to information on our Refund and Cancellation policy, card handling terms and conditions and our Payment Security.