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Frequently asked questions
Site directory
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Frequently asked questions
Listed below are the most frequently asked questions received at the Council's offices. You might like to look through these before contacting us.
Business
Does the Council give grants to business?
Does the Council have a local Business Directory?
Does the Council have any industrial, retail or office premises to let?
How can I find out Conference Facilities in the area?
Where can I find details of business support organisations in the area?
Where can I find out about available commercial land and premises in the district?
Environment
How do I report a blocked drain on the highway?
What can I do about dumped shopping trolleys?
What happens if I do nothing to unblock my drain?
What should I do if I suspect the Public Sewer is blocked?
What should I do if my Private Sewer is blocked?
Will my home insurance cover the cost of clearing a blocked drain?
Housing Services
How many points do I need to be considered?
How many points does my Housing Application/Transfer Application attract?
I am a tenant of Cottsway Housing Association (formerly West Oxfordshire Housing) and I have a query about my rent, who do I contact?
I am a tenant of Cottsway Housing Association (formerly West Oxfordshire Housing) and I need repairs, who do I contact?
I have been offered accommodation by Cottsway Housing Association (formerly West Oxfordshire Housing) and I want to know when the keys will be ready, who do I contact?
I have seen a vacancy I wish to be considered for, can I put my name forward to be considered for it?
When will my Housing Application be considered?
When will my Transfer Application be considered?
Living in West Oxfordshire
Benefits - Can I apply for benefits?
Benefits - How can I apply?
Benefits - How does LHA differ from Housing Benefits?
Benefits - How much am I entitled to?
Benefits - I've moved address, do I need to tell you?
Benefits - What can I do if I don't agree with a decision?
Bus Pass - Will I be able to use my bus pass on the Oxford Tube?
Bus Pass - How do I get a national bus pass?
Bus Pass - How old do I have to be to qualify for a bus pass?
Bus Pass - How will I receive my new bus pass?
Bus Pass - I have ordered my bus pass but it hasn't arrived yet, what should I do?
Bus pass - What happens from 1 April 2011 when authority to administer concessionary travel moves to Oxfordshire County Council?
Bus Pass - What is a 'local' bus?
Bus Pass - What will the national bus pass entitle me to?
Bus Pass - When exactly is off-peak travel?
Bus Pass - Will I be able to enjoy free travel everywhere within the UK?
Bus Pass - Will I be able to use my bus pass on the London Underground?
Bus Pass - Will I be able to use my bus pass on the trains?
Bus Pass - Will I be able to use the Oxford Park and Rides
Bus Pass - Will my bus pass give me access to anything extra to the national concession?
Bus Pass- Can my carer still travel for free with me?
Can I make an Appointment to discuss my housing situation?
Can I register on the Housing Waiting List?
Can I register on the transfer List?
Council Tax - How can I find my property's annual charge?
Council Tax - How can I pay?
Council Tax - I'm having trouble paying; what can I do?
Council Tax - I'm moving, what information do you need?
Council Tax - Why do I have to pay?
How can I get help with a Deposit for privately rented accommodation?
How can I get help with Rent in Advance for privately rented accommodation?
How do I apply for a Mutual Exchange?
How do I find Privately rented Accommodation?
How do I get help with my rent?
I am a Landlord, how do I give my tenant Notice?
I am Homeless/Threatened with Homelessness
I am interested in Low Cost Home Ownership, How can I apply?
I have been give Notice to vacate my present Accommodation, what do I do?
Taxi Token - Can I use the Local Tokens on the Trains
Taxi Token - Can I use the Local Tokens to buy a Senior Rail Card
Taxi Token - Where can I use my existing Local Tokens?
Taxi Tokens - Can I use my existing local tokens on the Oxford Tube to London?
Planning
Are there different types of applications?
Can I see the planning file for 'x' property?
Do I need planning permission for a shed, extension, etc?
I am selling my house and my solicitor needs proof of Building Regulation consent and completion, but I do not have copies.
What can I do if my planning application is refused?
Work was carried out on my house some time ago without Building Regulations, what do I do?
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