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Frequently asked questions

Listed below are the most frequently asked questions received at the Council's offices. You might like to look through these before contacting us.

Business
Does the Council give grants to business?
Does the Council have a local Business Directory?
Does the Council have any industrial, retail or office premises to let?
How can I find out Conference Facilities in the area?
Where can I find details of business support organisations in the area?
Where can I find out about available commercial land and premises in the district?

Environment
How do I report a blocked drain on the highway?
What can I do about dumped shopping trolleys?
What happens if I do nothing to unblock my drain?
What should I do if I suspect the Public Sewer is blocked?
What should I do if my Private Sewer is blocked?
Will my home insurance cover the cost of clearing a blocked drain?

Housing Services
How many points do I need to be considered?
How many points does my Housing Application/Transfer Application attract?
I am a tenant of Cottsway Housing Association (formerly West Oxfordshire Housing) and I have a query about my rent, who do I contact?
I am a tenant of Cottsway Housing Association (formerly West Oxfordshire Housing) and I need repairs, who do I contact?
I have been offered accommodation by Cottsway Housing Association (formerly West Oxfordshire Housing) and I want to know when the keys will be ready, who do I contact?
I have seen a vacancy I wish to be considered for, can I put my name forward to be considered for it?
When will my Housing Application be considered?
When will my Transfer Application be considered?

Living in West Oxfordshire
Benefits - Can I apply for benefits?
Benefits - How can I apply?
Benefits - How does LHA differ from Housing Benefits?
Benefits - How much am I entitled to?
Benefits - I've moved address, do I need to tell you?
Benefits - What can I do if I don't agree with a decision?
Bus Pass 2008 - Can I have a national bus pass and travel tokens?
Bus Pass 2008 - Can my carer still travel for free with me?
Bus Pass 2008 - How do I get a national bus pass?
Bus Pass 2008 - How will I receive my new bus pass?
Bus Pass 2008 - I currently have tokens can I change to a national bus pass
Bus Pass 2008 - I have received my new pass and have decided I no longer want it, can I change it for tokens or a railcard?
Bus Pass 2008 - My current pass has an expiry date considerably after 1st April 2008. If only want to travel locally do I need to change it?
Bus pass 2008 - My new pass wouldn't work on a London bus
Bus Pass 2008 - What happens if I don't return my bus pass application before 1st February 2008?
Bus Pass 2008 - What is a 'local' bus?
Bus Pass 2008 - What will the national bus pass entitle me to?
Bus Pass 2008 - When exactly is off-peak travel?
Bus Pass 2008 - Will I be able to enjoy free travel everywhere within the UK?
Bus Pass 2008 - Will I be able to use my bus pass on the London Underground?
Bus Pass 2008 - Will I be able to use my bus pass on the Oxford Tube?
Bus Pass 2008 - Will I be able to use my bus pass on the trains?
Bus Pass 2008 - Will I be able to use the Oxford Park and Rides
Bus Pass 2008 - Will my bus pass give me access to anything extra to the national concession?
Can I make an Appointment to discuss my housing situation?
Can I register on the Housing Waiting List?
Can I register on the transfer List?
Council Tax - How can I find my property's annual charge?
Council Tax - How can I pay?
Council Tax - I'm having trouble paying; what can I do?
Council Tax - I'm moving, what information do you need?
Council Tax - Why do I have to pay?
How can I get help with a Deposit for privately rented accommodation?
How can I get help with Rent in Advance for privately rented accommodation?
How do I apply for a Mutual Exchange?
How do I find Privately rented Accommodation?
How do I get help with my rent?
I am a Landlord, how do I give my tenant Notice?
I am Homeless/Threatened with Homelessness
I am interested in Low Cost Home Ownership, How can I apply?
I have been give Notice to vacate my present Accommodation, what do I do?

Planning
Are there different types of applications?
Can I see the planning file for 'x' property?
Do I need planning permission for a shed, extension, etc?
I am selling my house and my solicitor needs proof of Building Regulation consent and completion, but I do not have copies.
What can I do if my planning application is refused?
Work was carried out on my house some time ago without Building Regulations, what do I do?

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Last reviewed 08 August 2008

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