Ask for more information

When your application is assessed all the information you provide will be taken into account in determining your entitlement.

Once your entitlement is determined we will send you a decision notice. This will provide you with information about the entitlement, if any, you have been awarded.

If you do not agree with the decision we have made you can contact us to ask for more information about how the decision was reached.

When you receive your decision notice a change of circumstances form will be included. On the back of this form is another form for disputing the decision. Alternatively, you can download a copy of the form in our downloads section.

You must contact us within one month of the date of the decision notice.

When we receive your request we will prepare a statement of reason for your application. The statement of reason will contain more information explaining how your application was calculated.

If you are still unhappy with the decision that we've made you have a further month to request that your application is reassessed.

To read more information about the next stages please visit our Reconsideration page