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Benefits decision notices

Whenever any changes are made to your benefit entitlement a notification letter will automatically be produced to notify you of the changes.

These letters are produced through our system and can contain a lot of information.

To help you understand the notification letters you receive we have created downloads to explain each letter type we send out.

When you receive a letter there will be a code at the bottom of the page beginning with CLM as shown in the image on the right. This code will link to one of the downloads listed below.

We have also put together a Benefit's Glossary to define most of the key terms used within the letters and on this website. The Glossary can be downloaded using the link on the right hand side of each page within the Benefits section of our website.

If you would like to see how your application was assessed you can view our How Applications are Calculated in the downloads section of the benefits pages.

If you have any queries relating to the information on your letter please contact us for help.

Decision notices by reference

Please click on a link for the PDF document.

CLM303 - Successful new application
CLM305 - Notification of a change in circumstances
CLM307 - Letter to Landlord to notifying a cancellation or expiry of an application
CLM308 - Extended Payment has been awarded
CLM309 - Second Adult Rebate awarded
CLM310 - Better buy calculation
CLM311 - Statement of Reason
CLM312 - Claim cancelled
CLM313 - Application is ineligible or has expired
CLM315 - Change to Payee details
CLM316 - Notification to Landlord of a change in payee
CLM317 - Change of circumstances notification to Landlord
CLM320 - Notification to landlord of an extended payment period
CLM321 - New application letter to landlord
CLM322 - Notification of an overpayment occurring
CLM323 - Change in recovery of an overpayment
CLM324 - Notification of overpayment occurring to landlord
CLM325 - Change in Recovery of overpayment to Landlord
CLM346 - Notification that we have been unable to assess your application
CLM374 - Notification of entitlement being suspended
CLM375 - Notification to Landlord that a claim has been suspended