Benefits - Privacy notice
Who we are and what we do
The Council is a data controller under the Data Protection Legislation as we collect and process personal information about you in order to provide Housing Benefit and Council Tax Support services and meet our statutory obligations.
This notice explains why we ask for your personal information, how that information will be used and how you can access your records.
Any questions regarding our privacy practices should be sent to:
Data Protection Officer (DPO)
West Oxfordshire District Council
Council Offices, Witney, OX28 1NB
Tel: 01993 861194
Why we need your information and how we use it
The information we collect and the information provided to us by the Department for Work and Pensions is required for the calculation of your Housing Benefit and or Council Tax Support claim.
We use the information in order to administer Housing Benefit under the Housing Benefit Regulations 2006 and associated Regulations.
We use the information in order to administer our Council Tax Support scheme under S13A and Schedule 1a of the Local Government Finance Act 1992 and associated Regulations.
We will use the information to make you liable (if appropriate) for Council Tax at your address.
We may use your information to help collect debts like Council Tax.
We may use the information held to assist in the recovery of Housing Benefit Overpayments.
We have a duty to protect public funds we administer, and may use information held about you for all lawful purposes, including and not limited to the prevention and detection of fraud, matching council tax data with electoral registration records and protecting public funds in investigating misuse of public money.
In order to calculate Housing Benefit and Council Tax Support we collect information about, you, your partner, your children and other adults that live in your household.
This information includes; name, address, date of birth, National Insurance Number, earned income, benefits and allowances, bank accounts, savings, investments, property ownership, rent paid, landlord details, immigration details and any other information required to calculate your Housing Benefit and or Council Tax Support.
What type of information is collected from you
In order to administer our services we collect the following information from you:
- telephone number
- National Insurance Number
- bank details
- Passport Information
We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.
Who your information may be shared with (internally and externally)
By law we must give out some information if we are asked - for example by the Department for Work and Pensions (DWP) or HM Revenue & Customs.
We are required by law to participate in National Fraud Initiative (NFI) data matching exercises and housing benefit and council tax support information may be provided to the Cabinet Office for NFI purposes and will be used for cross-system and cross-authority comparison for the prevention and detection of fraud.
We will also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for detecting/preventing fraud or auditing/ administering public funds. We may share the details with other organisations that handle public funds and assist in the processing of other benefits.
We do not contact your landlord about your claim, but if you get Housing Benefit paid direct to a landlord, we just give those details about payment dates and amounts to your landlord.
If you have agreed above that we can give information about the progress of your claim to your landlord, we can tell them where your claim is up to if they ask.
We may also ask you to fill in a claim form to make a fresh statement of your circumstances. If we do this, we may tell your landlord too.
If you previously didn't agree to us sharing information about the progress of your claim with your landlord, but you change your mind after you have sent us your claim sheet, please tell us in writing that you now agree to share that information.
If you are a private tenant, we usually have to give the Valuation Office Agency Rent Service details about your home and rent.
We can share information collected as part of your Housing Benefit or Council Tax Support applications with other services in the Council,other Local Authorities the Department for Work and Pensions and, in some circumstances, your landlord and other organisations.
How information about you will be used
The information we hold, including details of any social security benefits you may get, can only be shared for the following reasons:
To help with an application for another council service - If you apply for one or more of the following;
- Disabled Facilities Grant
- Discretionary Housing Payment
The information held by the council as part of your Housing Benefit or Council Tax Support application can be shared with and used by other council services to:
- help decide whether you qualify for help and how much, if anything, you should pay
- help identify and support people who are at risk of becoming homeless
- help identify families who may benefit from the Troubled Families Programme
- help people living in a Council or Housing Association property and who will be affected by the Benefit Cap and/or Under Occupation in the Social sector (by telling another part of the Council or your landlord, they will be able to advise you what you should do next and provide you with any assistance they can).
- Help people with welfare and financial advice and/or assistance to prevent eviction or legal actions.
How long we keep your information (retention period)
We retain your information for six years after the last payment on the claim. If a claim has an outstanding overpayment, we will retain your information for six years after full repayment of the overpayment.
If the claim has an active fraud investigation, we will retain all information until 6 years after the end of the fraud investigation and conclusion of court action.
How we protect your Information
We will not transfer your personal data outside the EU without your consent.
We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.
Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
For any payments which we take from you online we will use a recognised online secure payment system.
We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
You have rights under the Data Protection Legislations:
- to access your personal data
- to be provided with information about how your personal data is processed
- to have your personal data corrected
- to have your personal data erased in certain circumstances
- to object to or restrict how your personal data is processed
- to have your personal data transferred to yourself or to another business in certain circumstances
- you have the right to be told if we have made a mistake whilst processing your data and we will self report breaches to the Commissioner.
How you can access, update or correct your information
The Data Protection Legislation allows you to find out what information is held about you, on paper and computer records. This is known as ‘right of subject access’ and applies to your Housing Benefit and Council Tax Support data along with all other personal records.
If you wish to see a copy of your records you should contact the Data Protection Officer. You are entitled to receive a copy of our records free of charge, within a month.
In certain circumstances access to your records may be limited, for example, if the records you have asked for contain information relating to another person.
The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date please email us or write to us at:
Revenues and Benefits Service
West Oxfordshire District Council
Council Offices, Witney, OX28 1NB
Tel: 01993 86100
If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described in this leaflet, please tell us. Contact the Data Protection Officer
You can also complain to the Information Commissioner: https://ico.org.uk
We reserve the right to update this privacy notice from time to time by publishing a new version on our website