Report a missed collection
Update Monday 16 September
Unfortunately, due to the breakdown of a specialist vehicle we have been unable to collect from some areas. We are working to rectify this issue and hope to have a solution imminently. Please continue to leave your containers kerbside and crews will return as soon as possible. Apologies for any inconvenience caused.
| Location | Collection type |
|
Refuse |
|
Recycling |
Report
If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.
Before reporting a missed bin please make sure that:
- you had put the bin out by 6am
- there was no extra waste by the side of the bin
- any recycling was in the correct bin or box
- your garden waste bin had a valid licence
- bin lids were closed
What happens next
We aim to return to collect within two working days from the day that the miss is reported.
There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.