A local contact tracing team is in place to contact anyone who has recently tested positive for COVID-19, and have been reached by the NHS test and trace system.
This service will run seven days a week. Calls will come from Oxfordshire Council using a local (01865) phone number. Text messages will also be sent to people telling them to expect a call and giving you a number to call back if you want.
If we cannot reach you by phone, your details will be passed to the local district or city council team who will visit you at home. Oxfordshire Council will deliver a letter explaining why they are trying to get in touch and how to contact local call handlers.
If you have been asked to self-isolate
- If you’ve been asked to self-isolate it is because you could be at risk of spreading the virus to others.
- If you are feeling well, it’s still important to self-isolate as you can still pass on the virus before you have symptoms.
- It is a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace. You could be fined if you do not self-isolate.
We know self-isolating can be difficult - this page contains information about how and where to get help in Oxfordshire. Download the Oxfordshire County Council self-isolation pack here
Help and support to help you self-isolate
You may need help to self-isolate, from simple things like getting groceries to financial help if you cannot work from home.
You must self-isolate immediately if:
- you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
- you've tested positive for coronavirus – this means you have coronavirus
- you live with someone who has symptoms or tested positive
- someone in your support bubble has symptoms or tested positive
- you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
- you arrive in the UK from a country with a high coronavirus
In some circumstances this is a legal requirement and you risk significant fines if you do not comply
There is lots of support available to help you stay safe at home:
- Friends and family may be able to help with shopping and anything else you need
- Many supermarkets and local and community shops will prioritise delivery for those required to self-isolate
- Older people can contact Age UK Oxfordshire who offer a support and advice line. Contact 01865 411288. A ‘keep in touch’ phone contact service is also available
- Your local community support group or town or parish council may also be able to help. Support groups remain listed at Oxfordshire All In
- West Oxfordshire District Council is also here to help. We can put you in touch with a local community group and can help to arrange shopping deliveries from supermarkets if you are not able to do this unaided. Contact us on 01993 861077.
We know that for many, staying at home will have a major financial impact. Welfare support and advice is available from Citizens Advice West Oxfordshire implant web address: citizensadvicewestoxon.org). Contact 0800 144 8444.
£500 self-isolation test and trace payments
You could be eligible for a £500 Test and Trace support payment if you live in England and meet all the following criteria:
- You’ve been told to stay at home and self-isolate by NHS Test and Trace or the NHS COVID-19 app.
- You’ve responded to messages received from NHS Test and Trace and have provided any legally required information. You will have been given contact tracing and advice service reference number by NHS Test and Trace, or by the app (it ill be an eight-digit code such as A1H4CHY5).
- You’re employed or self-employed (those not working when told to self-isolate do not qualify for a payment).
- You’re unable to work from home and will lose income as a result of self-isolating (your local council will set a maximum weekly income that qualifies).
- You’re currently receiving or are the partner of someone in the same household who is receiving, at least one of the following benefits:
- universal credit
- working tax credit
- income-based employment and support allowance
- income-based Jobseeker’s allowance
- income support
- housing benefit
- pension credit.
If you’re not on one of these benefits, you could be eligible for a £500 discretionary payment if all the following apply:
- you meet all the other criteria listed above
- you’re on a low income
- you will face financial hardship as a result of self-isolating.
Apply for a Test and Trace Support Payment from the Coronavirus –Council Tax and benefits page