Emergency updates
Water supply disruption – West Oxfordshire
A water main that supplies a large area of West Oxfordshire has burst. Thames Water are currently on site working to repair the pipe.
Due to the location and size of the pipe, this is a complex repair and it may take some time to resolve. As a result, some areas across West Oxfordshire may experience low water pressure or a temporary loss of water supply.
For updates and further information, please visit the Thames Water incident page where they will provide the latest information on the repair, locations of bottled water stations, and the impact on the local area.
Service disruptions
Some council services may be affected while the issue is ongoing:
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Leisure centres: These may be affected. Please check for updates from your local leisure centre via their website or the Better UK app.
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Public toilets: Public toilets will close as normal at 6pm on Thursday 5 March. If the issue persists, they will remain closed on Friday 6 March until water supply is restored. We will provide updates if this changes.
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Waste collections: We are currently expecting waste and recycling collections to continue as scheduled. We will provide updates if this changes.
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Customer services: Due to the lack of water on site we have had to ask our employees to work from home. As a result, we expect our face-to-face customer services at our Welch Way and Woodgreen offices will be closed on Friday 6 March. However, you can still contact us by phone on 01993 861000. If water supplies are restored we will look to open as normal.
Support for vulnerable residents
If you or someone you know may need additional support during a disruption to water supply, Thames Water provides extra help through its Priority Services Register. This service offers additional support for those who may need it.
You can find more information or register here. If you require any support, you can contact Thames Water here.